I'm an existing subscriber, how do I login to edit my subscription?
Existing customers, please click here to login
Can my order include products that I want as a subscription and also one-time-purchase, non-subscription products?
Yes, absolutely! For example, you can place an order which includes a Hormone Balance Plus delivered every month, along with a single one-time purchase of any other product(s) such as a Premium Glass Shaker Bottle.
Feel free to mix and match your order in whatever way works best for your needs!
Can I have more than one subscription active at a time?
Yes, you may have more than one subscription active at any time. For example, you may have a subscription that is delivered every month and another one delivered every 2 months.
How do I cancel a subscription?
In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.
How do I update my billing information?
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.
How do I skip a delivery?
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.
How do I update my shipping address?
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
What happens when a product runs out of stock that I have in my subscription?
Your subscription will not be shipped off until the product is back in stock. However, if you don't wish to wait, you may edit your subscription at any time to remove the product that is currently out of stock.
Please click here to login to your subscription dashboard, then select the subscription order and then select Subscriptions > Delete.
What happens when a product runs out of stock that I have in my subscription?
Your subscription will not be shipped off until the product is back in stock. However, if you don't wish to wait, you may edit your subscription at any time to remove the product that is currently out of stock.
Please click here to login to your subscription dashboard, then select the subscription order and then select Subscriptions > Delete.
Why does my discount code not work with my subscription?
As we are already providing a discount on having a subscription, we are unable to provide any further discounts with your subscription.
I have a gift card, does it work with subscriptions?
Yes you can!
I have another question that's not answered here.
Please contact us via our support page here, and quote your name, email and the order # if you have an existing subscription. We'd love to assist you!