Refund policy

We offer a 60-day money-back guarantee on every MyPause product. If you're not satisfied for any reason, contact us within 60 days of receiving your order for a full refund of the purchase price.

Opened and part-used products are covered. We know it takes time to judge whether a product is working for you — you do not need to return items unopened or unused to be eligible. This guarantee exists precisely so you can try our products properly.

How to make a claim. Email support@mypause.com with your order number and the product(s) you'd like refunded. You do not need to return your products by default. In some cases we may ask you to send back the remainder or packaging (for example, for batch quality checks) — if we do, we'll provide a prepaid return label. Our returns address is:

MyPause Health
Level 1/9-13 Bronte Road
Bondi Junction, NSW 2022
Australia

Refund processing. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@mypause.com.

Exclusions. Gift cards are not refundable. All other MyPause products, including sale and discounted items, are covered by the 60-day guarantee.

Damaged, faulty or incorrect items. Please inspect your order on arrival and contact us straight away if anything is damaged, defective or not what you ordered, so we can make it right. Remedies for faulty products are provided under the Australian Consumer Law and are separate from, and not limited by, the 60-day guarantee period.

Subscriptions. Refunds and subscription cancellations are separate things — cancelling a subscription stops future orders but doesn't refund past ones, and a refund doesn't automatically cancel your subscription. To change or cancel a subscription, see our Cancellation policy or manage it from your account.

European Union 14-day cooling-off period. If your order is shipped into the European Union, you additionally have the right to cancel or return your order within 14 days, for any reason and without justification.

Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights — our 60-day guarantee operates in addition to them.